DC Maintenance

Continuous monitoring of server performance, network traffic, and system health.

Real-time tracking of environmental conditions like temperature, humidity, and power status.

Immediate identification of alarms or alerts (e.g., temperature spikes, power issues, or network failures).

Proactive troubleshooting of hardware and software issues.

Fault Diagnosis: Detect and resolve any issues related to power, cooling, or equipment malfunctions.

Escalation: Quick escalation to senior engineers or external service providers when needed.

Troubleshooting: Hands-on support for resolving operational glitches, hardware failures, or network disruptions.

Oversee and ensure the correct operation of Uninterruptible Power Supplies (UPS) and backup generators.

Continuous assessment of Cooling and HVAC systems to maintain optimal conditions.

Coordinate preventative maintenance schedules to ensure uninterrupted operation.

Supervision of hardware installation, decommissioning, and rack management.

Assist with software installations, updates, and patches as part of system maintenance.

Monitor server logs and optimize performance by clearing errors and system alerts.

Ensure secure physical and network access to the data center.

Manage user access, keeping logs of who accesses the data center and when.

Enforce strict access control protocols and monitor security systems like surveillance cameras and biometric systems.

Data backup monitoring: Ensure regular backups are running correctly and resolve issues with backups.

Disaster recovery drills: Conduct regular tests of the recovery plan, ensuring the system can quickly return to operation after an outage.

Monitor system resources (CPU, RAM, bandwidth) to ensure that the data center has adequate capacity to handle traffic and compute loads.

Optimize resource allocation to prevent underperformance or overloading.

Daily and weekly reports: Provide detailed performance logs, incident reports, and system alerts.

Compliance support: Ensure the data center operates in line with industry standards, regulatory frameworks, and best practices (e.g., ISO 27001, TIA-942).

Act as the point of contact for third-party vendors providing maintenance or upgrades.

Manage the scheduling of external technicians or contractors for specialized repairs or installations.

Implement and monitor energy-saving practices in line with green data center standards.

Track energy usage and suggest optimizations to reduce overhead costs and improve sustainability.